How Can Field Service Management Enhance Productivity?

By bettering the current business processes through simplification and automation your organization can reduce overhead, improve technician productivity, and advance the level of delivered services to your customers. A world class field service solution will allow your company to offer world class customer service, reduce costs, and increase both technician and back office efficiency through the seamless integration of all your service processes.

Bross Group’s Field Service Management (FSM) solution was created with the goal of optimizing processes for companies whose success is dependant upon technicians in the field. Our FSM solution focuses on implementing practices which will ultimately reduce calls between call centers and technicians; eliminate much of the administrative and manual tasking; improve business processes from the point a request for service is made; and manage your field service business in real time. This requires accurate and frequent views into Field Service Data to track work order status, technician productivity, and customer satisfaction among other things.

Bross Group has partnered with AMTECH, a leading provider of Enterprise Service Management Systems, to offer our client’s a strong software infrastructure built with the latest Microsoft technology. SERVTRAC® is a suite of integrated field service management solutions that provide the tools your company needs to manage all aspects of service delivery. Here are just some of the areas where SERVTRAC® and Bross Group can help to simplify and automate your field service process:

Call Center Management
Graphical Call Boards
Mobile Data - Wireless Field Service
Web-Based Customer Service
Order Management
Contract Management
Inventory Management

For more detailed information regarding Bross Group’s Field Service Management solution please download our Field Service Management Overview.

Please complete the following form if you would like to be contacted or receive more information:

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